#11507_The Provider's Edge

Unlocking Your Potential:

Strategies for Overcoming Challenges and Fostering Growth in Healthcare Businesses with Dr Ben Strong Ep 45

In the highly competitive world of healthcare, executives, and founders face unique challenges as they strive to establish and grow their businesses. From finding the right niche, and balancing personal and professional commitments, to developing a capable team, the journey is filled with obstacles that require determination and resilience. 


The Provider's Edge podcast episode #45 is a must-listen for those seeking to overcome these challenges and establish a successful healthcare business. Our speakers address six critical talking points, including data-driven decision-making, effective leadership, employee engagement, customer satisfaction, continuous learning and improvement, and team culture. 


Dr. Stong's experience in building a successful cosmetic and reconstructive surgery practice offers valuable insights that can help healthcare leaders navigate their own entrepreneurial paths. 


For all those who love to read, we gathered a brief summary of the full interview. Learn how to create a strong foundation for your healthcare practice while maintaining the personal touch that sets your business apart. Dive into Dr. Stong's story and uncover the lessons that can help you unlock your practice's full potential.

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Live Interview

Show Summary

Unlock the secrets to building a thriving facial plastic surgery practice, as Dr. Ben Stong shares his journey from finding his niche to fostering a strong team culture in this episode. Explore how his insights can help you overcome the challenges of staff development, training, and managing growing pains in your own healthcare business.

In this episode, you'll learn:

  • How Dr. Stong found his niche in facial plastic surgery and the importance of embracing diversity in practice.
  • The delicate balance of starting a practice, facing challenges, and ensuring its growth and success.
  • Strategies for building a reputation and expanding your practice to attract patients from all over.
  • The significance of staff development and training for providing patients with the best experience possible.
  • How to overcome growing pains and build a strong, cohesive team culture in your practice.
  • The value of having a practice administrator and comprehensive training program for staff to maintain high-quality patient care.


Listen to the episode now and unlock the key takeaways that can help transform your healthcare business!

1. Finding the Niche: From Medicine to Cosmetic and Reconstructive Surgery




Dr. Stong's journey into the world of cosmetic and reconstructive surgery began with a passion for medicine, inspired by his father, a physician. As he progressed through medical school and residency, Dr. Stong discovered a strong interest in head and neck surgery, which eventually led him to facial plastic surgery. Embracing diversity in his practice, he avoids the pitfall of specializing in just one surgical procedure. This openness to various techniques and approaches allows Dr. Stong to offer a wide range of services to his patients, catering to their unique needs and aesthetic goals. In an industry where trends are constantly changing, his adaptability and willingness to learn ensure that he stays at the forefront of cosmetic and reconstructive surgery.


"It's important to embrace diversity in our practice and avoid falling into the trap of specializing in just one surgical procedure, as this allows us to address a wider range of patient needs and expectations." - by Dr Strong

2. The Delicate Balance of Starting a Practice


Embarking on the journey of starting a practice is an exciting yet nerve-wracking endeavor, especially when balancing family life and financial responsibilities. Despite these initial hurdles, Dr. Stong's unwavering commitment to providing exceptional service and results has paved the way for his practice's growth and success. Through consistent dedication to patient care, Dr. Stong has built a solid foundation for his practice, which has allowed him to navigate the challenges that come with establishing a business in a competitive market.

3. Building a Reputation and Expanding the Practice


Dr. Stong's relentless focus on delivering the highest quality aging face and rhinoplasty work has drawn patients from across the United States, solidifying his reputation as an expert in his field. With plans to expand the med spa brand and hair restoration services, Dr. Stong is keen on continuing his hands-on approach to surgical procedures while growing his practice. This balance between expansion and maintaining the personal touch that sets his practice apart is crucial to ensuring the continued success of his business.

4. Staff Development and Training: Speaking the Language of Business


One of the most significant challenges of running a practice is managing and developing staff. Dr. Stong emphasizes the importance of proficiency training in all procedures, likening it to learning a new language. A well-trained staff can instill confidence in patients, assuring them of the practice's expertise and commitment to delivering the best possible results. By investing in staff development and training, Dr. Stong can ensure that his team is equipped with the knowledge and skills necessary to support the practice's growth and maintain high standards of care.

"I've seen the difference that having a well-trained staff can make in a practice. It's like learning a new language, and when everyone speaks it fluently, it builds patient confidence and trust in the expertise of the team." - by Sabrina Runbeck


5. Overcoming Growing Pains


As the practice expands, overcoming obstacles becomes increasingly critical to its success. Dr. Stong highlights the importance of having a strong practice administrator and a comprehensive training program for staff. By equipping staff with the knowledge and skills needed to engage with patients effectively, the practice can maintain the high-quality service and care that has become its hallmark. Navigating growing pains requires a proactive approach to problem-solving and a willingness to adapt, which Dr. Stong has demonstrated throughout his career.

6. Building a Cohesive Team Culture


Emphasizing the importance of creating a strong team culture, Dr. Stong mentions how vital it is for a team to feel connected and share common goals. By fostering open communication and trust, the practice can efficiently address challenges and achieve its objectives. Cultivating a supportive, collaborative environment empowers staff to contribute their unique perspectives and expertise, leading to better problem-solving and more innovative solutions. This team-centric approach not only improves employee engagement but also translates to better patient care and satisfaction, further enhancing the practice's reputation for excellence.


In conclusion, this episode of Provider's Edge offers valuable insights into the journey of building and growing a successful healthcare practice. By learning from Dr. Stong's experience and expertise in the field, healthcare executives and founders can better understand the challenges they may face and discover effective strategies to tackle them. From finding a niche and building a reputation to staff development and overcoming growing pains, this episode provides a comprehensive look at what it takes to thrive in the healthcare industry. So, don't miss out on this opportunity to gain valuable knowledge and elevate your healthcare business to new heights.

To gain even more insights from Sabrina and Dr Strong’s conversation, head over to their podcast episode where they discuss in detail the challenges and successes they've encountered in their journeys as healthcare entrepreneurs. The full conversation provides a wealth of knowledge and practical advice that can help you in the healthcare industry to grow your business, expand your impact, and achieve your goals. 



Listen 🔊 to episode #45 on the Provider's Edge podcast   

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Thank you for tuning in to Provider's Edge. We hope you found our latest episode insightful and valuable for your healthcare business. We would love to hear your feedback on the show by leaving a LinkedIn Recommendation 💥 Here: https://www.linkedin.com/recs/give/?senderId=sabrinarunbeck


As a token of our appreciation, we're excited to offer you a unique opportunity! Write a recommendation about our show on LinkedIn, and we'll reward you with a free media feature 🎤 on one of our podcasts or TV shows. During this exclusive interview, you'll have the chance to ask Sabrina any questions related to strategic business partnership building. This is your chance to gain visibility and credibility while accelerating your mission and profitability. 

So, don't hesitate— to help us tailor our content while seizing this fantastic opportunity to elevate your healthcare business. We're eager to hear from you and look forward to your input!

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After overcoming burnout working in surgery, I went back to my roots in neuroscience and public health. I learned the importance of building key human relationships with my team throughout our organization.

While helping healthcare executives and entrepreneurs to get out of the day-to-day operation of their practice, I realized I needed more visibility and more connections to reach my ideal clients.

Once I set out to be highly visible in the right circles, I was able to leverage my network of strategic partners to convert clients 5x higher than any other marketing channel I had tried previously.

Now I help healthcare change-makers to accelerate their impact and increase profitability by gaining visibility and credibility with the right strategic partners.

My clients no longer worry about where their next client is coming from, the need to plan additional budget for ads spending, or losing the ability to connect with others because their social media account is shut down.

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